Purpose and scope
Rosebud Respiratory Clinic is committed to protecting your privacy, and respects and upholds your rights to privacy protection under applicable privacy laws. Rosebud Respiratory Clinic complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as all other applicable legislation including State and Territory health records legislation, when dealing with personal information.
The Rosebud Respiratory Clinic is one of the Federal Government's GP Respiratory Clinics. GP Respiratory Clinics are a public health initiative being established by the Australian Government Department of Health (Department) to assist in the response to the COVID-19 pandemic.
Collection of personal information by the Department
As part of the services being provided to you, the GP Respiratory Clinic will need to collect personal information about you. This information will include your name, date of birth, address, Medicare number, your symptoms and other relevant medical information, information about your occupation and any international travel you have undertaken, whether you wish to identify as an Aboriginal and/or Torres Strait Islander person, and the results of any tests undertaken.
Some of your information will be provided to the Department by the operator of the GP Respiratory Clinic, to assist the Department in responding effectively to the COVID-19 pandemic, including, but not limited to, communication with you, addressing threats to public health, developing public policy and advice, conducting research, and analysing trends. Your personal information will help the Department ensure the response to the COVID-19 pandemic is based on the best available evidence.
The Department will also arrange for some information about you to be provided to the Primary Health Network (PHN) responsible for your region, to enable the PHN to undertake its role in responding to the COVID-19 pandemic, including coordinating health services in your region. The Department will only provide information to PHNs which is reasonably required for the PHN to undertake this role.
Use and Disclosure
Your personal information is protected by law, including the Privacy Act 1988 (Cth). The Department will only use and disclose your personal information in accordance with the Privacy Act 1988 (Cth).
You should be aware that the Department may disclose your personal information to other Commonwealth Government Agencies, State and Territory Agencies, State and Territory public health officials and other third parties (including contractors to the Department who are bound by obligations of confidentiality) for the above purpose. The Department may also use and disclose your personal information as needed for its government accountability and management functions and activities. When reasonably practicable, your personal information will be de-identified before disclosure.
How to contact us
If you would like to contact us or require more information concerning Rosebud Respiratory Clinic’s approach to privacy or how Rosebud Respiratory Clinic handles your personal information, you can write to us at the below address:
Attention: Rosebud Respiratory Clinic
1079 Point Nepean Road
Rosebud, VIC 3939, AUSTRALIA
Alternatively, you can email your privacy query directly to us or calling us on 0436 033 507
How do you make a complaint or provide us with feedback?
If you wish to make a complaint to Rosebud Respiratory Clinic about the manner in which we have handled your personal information, please provide full details of your complaint in writing, and send it to the Rosebud Respiratory Clinic (see contact details above). Please allow up to 30 days for your request or complaint to be processed.
We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the relevant privacy legislation, if applicable). We may ask you to participate in a dispute resolution scheme (such as mediation) to resolve your complaint.
If your complaint relates to our failure to provide access to or to correct any personal information that we hold about you, or if you are not satisfied with the manner in which we deal with your complaint, you may lodge or refer your complaint directly to the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au ).
Individuals enquiring about their rights and remedies for breaches of privacy, can access detailed information at the Office of the Australian Information Commissioner www.oaic.gov.au